Vinyl Decal FAQ

What is the best way to contact Run Wild Designs?

Please email us at: Our office hours are Monday thru Friday 8am to 5pm. We will make every effort to respond as soon as possible. On weekends and holidays response times will be delayed but we will respond as soon as we can.

What types of surfaces can vinyl decals be applied to?

We have found that vinyl decals work great on smooth to lightly textured surfaces, wood (smooth with a finish), glass, doors, mirrors, tiles etc. If you are concerned about the decal sticking to your wall/surface please contact us and we will be happy to send you out a sample. Please Note: No boards/props etc. come with our decals. We do NOT sell any boards etc. You are purchasing the decal only.

If your walls have VOC free/Low VOC paint (or any of the newer environmentally friendly paints), paints containing Teflon/stain resistant or Paint and primer in one vinyl decals may not stick. 

If you think you may have one of these paints please send us a message and request a test decal so you can try it before you purchase. Please include full name and address so we can get a sample sent right out to you.

Being that there are lots of different paint types and wall textures, we simply cannot guarantee our wall decals will work on every type of surface. Please contact us to request a free test decal prior to purchasing if you are concerned that the wall decals may not work with your wall and/or paint type.

How do I apply my new decal?

We send instructions with every order, for detailed instructions with photos please visit our wall decal installation page.

Are your decals removable?

Yes! Decals are removable when you are ready. Just grab a corner and peel it away. TIP: Heating the decal with a hair dryer will make it peel up much easier for removal. Unfortunately, they are not reusable though. Please note that although our vinyl decals should not cause damage upon removal, we can not be held responsible for any damage that it may cause.

I just painted my walls. How long should I wait to apply my decal?

Freshly painted walls should be given 4 weeks to cure before you apply your wall decal.

Can I reuse the decal?

No, they are not reusable or repositionable.

Can I install the decal when its cold?

Decals install best in warmer temperatures. We recommend decals be installed in between temperatures of 50 and 90 degrees Fahrenheit. This is especially important for decals installed outdoors such as our door and car decals.

What happens if my order is damaged in transit?

Please send us an email with photos of the damaged box/package and the decal(s) within 5 business days of receiving. Please retain all packaging and the decals as the shipping company may need to inspect them for claim and insurance purposes.

Can I cancel my order?

If we have not started to process your order we can cancel, if it is already in process however we cannot. Our typical processing time for orders is 1-7 business days. If you have any questions about our current processing times please feel free to message us! We will get orders done and shipped faster whenever we can and are happy to accommodate most requests.

Can I return or exchange my decal?

We unfortunately cannot accept returns or exchanges on any decals as all decal orders are custom cut in your specified colors and personalization so we do not accept returns or exchanges. We are happy to send out color samples to help you color match before you purchase.

 I installed my wall decal and it's peeling off the wall, what do I do?

If your wall decal starts to peel off the wall it is because the paint type is rejecting the decal adhesive. We send a small sample decal for you to test on your wall before installing the large decal. It is highly recommended you try this on your wall/intended surface first. If it bubbles up or peels your large decal will also. We send alternative ideas in the instruction sheet that comes with your decal for you to install it on. If you would like a sample to try on your wall before purchase please send us a message with your name and address and we will get one dropped in the mail to you.

What is a vinyl decal? Are they like store bought? 

Our decals are die cut (they have no clear outline or backing). They are cut from solid colored rolls of vinyl and will be just the lettering or design. You apply them with the transfer tape that will come on top that you will remove once it is where you want it. We send detailed instructions with every order. We only use the highest quality vinyl, transfer tape and machines in our shop. Quality is very important to us! 

What size should I order? How are the decals measured?

It is best to measure the space you would like to apply the decal to make sure it will fit. Decals will need to be a couple inches smaller than your usable space size to fit properly.

We measure all decals in height (up and down) and width (side to side). The listed measurements are for the whole decal and include ALL wording, swirls, drop down letters etc. 

Please note: We do not send receipts with orders. If you would like a receipt you can print one from the email you receive when placing your order.

Additional Decal Information

For decals with two or more colors, some layering by the customer is usually required. We advise having a second person on hand to aid you in application.

For Pumpkin Decals:

Please be aware that due to the nature of pumpkins (round, bumpy and grooved) decals may not go on perfectly smooth. A few kinks may occur. 

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